Who We Are

Callahan & Rice Insurance Group, Inc. began its service to the Fayetteville community in 1966.

Newton Robertson, Elizabeth Ellis and Thurston Callahan opened the agency to provide quality insurance coverages and a high level of professional service to business owners. Their combined experience and resources proved to be a good blend. A few years later, the agency began to offer insurance to individuals for their personal properties and vehicles.

After Mr. Robertson and Ms. Ellis retired, Thurston Callahan operated the business with a continued focus on quality and service. In 1997, Mark W. Rice assumed management responsibilities for the agency. Since that time, we’ve added a Financial Services Division to include employee benefits and we moved to our current location in historic downtown Fayetteville. With eleven employees and several strategic alliances, we’ve experienced significant growth while continuing our commitment of quality and service to the Fayetteville/Cumberland County area.

Our Callahan & Rice team of agents is proud of our 50+ year history. We are now serving three generations of clients. While representing multiple carriers, our team works to suit the needs of our diverse client base including local and regional businesses, as well as personal risks.

We are equipped to provide our clients with solutions to meet most insurance needs, regardless of the simplicity or complexity of that need. Our professional team is skilled and available to assist you.

Unlike a captive, or direct insurance company who only offers their own proprietary products, our agency is 100% independent of any one company. Many insurance consumers don’t fully understand just how important that really is. When it comes to something as important as insurance, it’s imperative that you work with an agency who has an in-depth knowledge of multiple insurance products, companies, and guidelines — not just one.

At the end of the day, what separates one agent from another, is their ability to proactively service their policy holders, and their knowledge of the insurance industry, products, and different situations that may present themselves to their clients.

Vision Statement

Callahan & Rice is the premier independent insurance agency
in Fayetteville providing outstanding customer service
in a Christian environment.

Mission Statement

Callahan & Rice is an established independent insurance agency
guiding clients with dependable solutions to meet their individual needs.
Our professional team seeks to add value in becoming our clients’
“Trusted Choice.”

Core Values

Working Team
Professional & Friendly
Dependable, Honorable & Knowledgeable

Date Adopted:  August 30, 2011

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