Our Team

 Note: All Extensions can be reached at (910) 484-6171. Click on any name to send email.

Mark W. Rice, LUTCF, CBIA, CIC President/CEO Extension 123
Licenses: NC Property Casualty Life, Accident & Health Dental Services Insurance Broker Medicare Supplement Long Term Care
Mark is President/CEO of the agency and has worked in the insurance industry since 1987. He is licensed in Property/Liability and Life/Health/Long Term Care/Medicare Supplements. Mark is active in the local community having served on various boards. He is a Past President of the National Association of Insurance and Financial Advisors/Fayetteville, National Association of Insurance and Financial Advisors/North Carolina, Fayetteville Kiwanis Club and the Downtown Alliance. Mark currently serves on the Board of Directors as Secretary for Independent Insurance Agents of N.C. He holds the Life Underwriter Training Council Fellow, Certified Builders Insurance Agent and Certified Insurance Counselor designations. Mark and his wife Mary have one daughter. They are active members of Snyder Memorial Baptist Church.
Thurston Callahan Extension 157
Licenses: NC Property Casualty
Thurston is a founding member of the agency (Robertson, Ellis and Callahan) that began in 1966. He assists the agency with property inspections and coverage analysis. His family includes his wife, two daughters, six grandchildren and four great-grandchildren. Thurston is an expert in antique firearms.
Staff photo-Dee Dee2
Extension 124
Licenses: NC Property & Casualty
Dee Dee came to work for us in 1996 after ten years of serving our country in the U.S. Air Force. Dee Dee obtained her Certified Insurance Service Representative designation in 2008. She works with our Personal Lines Clients. Outside the agency Dee Dee loves spending time with her husband and they are active in various church ministries.
Adeania Cowart Extension 126
Licenses:  NC Property & Casualty, Life, Accident & Health
Adeania started in the insurance industry in 1992. She joined the agency in 2008 and is a native to Fayetteville. Adeania holds both Property/Casualty and Life/Health licenses. Adeania works with our Personal Lines Clients. She and her husband have one daughter. In her spare time, Adeania enjoys gardening and traveling to the Outer Banks.
Staff photo-Chris2
Extension 129
Licenses: NC Property & Casualty Insurance Broker
Chris has been working in insurance since 1979. She spent 17 years as an Insurance Consultant with a residential contractor/mortgage company before joining the agency as Administrator in 2008. Chris received her Certified Insurance Counselor designation in 1987. She is a past board member of Crimestoppers of Fayetteville/Cumberland County. She and her husband have two adult children.
Staff photo-Sarah2

Sarah Jackson Extension 121

Sarah started working for the agency in 2011. She serves as our Administrative Assistant and works in Accounting. Sarah’s previous work experience includes secretarial and bookkeeping duties at two local churches. She and her husband Jimmy have four grown children and eight grandchildren.
Staff photo Landon
Landon Bentham
Extension 134
Licenses:  NC Property & Casualty


Landon joined the agency in 2015 as a Sales Producer assisting clients with personal and commercial insurance coverages. He is originally from Western New York and moved to Fayetteville in 2004 to attend Methodist University. Upon graduating from Methodist in 2008, he began work for the university and later earned his MBA from Methodist in 2010. Landon currently holds NC Property & Casualty licenses. He and his wife Emma are active members of Snyder Memorial Baptist Church.
Staff photo Anna - REVISED
Anna Davis
Extension 131
Licenses:  NC Property & Casualty
Anna earned her NC Property & Casualty licenses after coming to work for us in 2013. She graduated from East Carolina University and previously worked in the banking industry. She works with our Commercial Lines Clients. Anna and her husband Ryan enjoy spending time with their dog and they are involved in their church.
Kelly Milefski
Extension 127
Licenses:  NC Property & Casualty
Kelly is a native of Dunn and she’s lived and worked in Cumberland County for over 25 years. Kelly became a member of our team as a Commercial Lines Account Manager in 2016, after working in insurance since 2009.  Kelly and her husband Fred enjoy spending time with their three grandchildren and their three dogs.