Our Team

 Note: All Extensions can be reached at (910) 484-6171. Click on any name to send an email.

Mark W. Rice, LUTCF, CBIA, CIC
Extension 123
Licenses: NC Property Casualty Life, Accident & Health Dental Services Insurance Broker Medicare Supplement Long-Term Care
Mark is President/CEO of the agency and has worked in the insurance industry since 1987. He is licensed in Property/Liability and Life/Health/Long Term Care/Medicare Supplements. Mark is active in the local community having served on various boards. He is a Past President of the National Association of Insurance and Financial Advisors/Fayetteville, National Association of Insurance and Financial Advisors/North Carolina, Fayetteville Kiwanis Club and the Downtown Alliance. Mark currently serves on the Board of Directors as Secretary for Independent Insurance Agents of N.C. He holds the Life Underwriter Training Council Fellow, Certified Builders Insurance Agent and Certified Insurance Counselor designations.

Mark and his wife Mary have one daughter (Emma, and her husband Landon), grandson (Sawyer), and granddaughter (Mary Austin). They are active members of Snyder Memorial Baptist Church. Mark enjoys volunteering his time with music ministries, carpentry ministry, and mission trips.

Fast Fact: Mark attended Atlantic Christian College and majored in Music/Percussion

Hobbies: Running, Living an Active Lifestyle, Construction Projects, Music, Mission Work

Thurston Callahan 
Licenses: NC Property Casualty
Thurston is a founding member of the agency (Robertson, Ellis, and Callahan) that began in 1966. He assists the agency with property inspections and coverage analysis. His family includes two daughters, six grandchildren, and six great-grandchildren.

Fast Fact: Thurston is an expert in antique firearms.

Extension 129
Licenses: NC Property & Casualty Insurance Broker
With a career spanning more than 35 years, Chris has served as Administrator with C&R since 2008 and is a member of C12’s Key Player Group in Fayetteville (A Christian Business Organization).  Along with spending fun times with her husband, Andy and adult kids, Laura and Matt and daughter-in-law, Gabrielle, Chris enjoys participating in Yoga, walking, photography, decorating and listening to music.  She always looks forward to vacationing with three sisters-in-law and other extended family.  Chris’ life verse is “Live (& learn) a life of love” from Ephesians 5:2 ERV.

Hobbies: Creative Projects with Photos

Fast Fact: As a teenager, Chris taught sailing.

Director of Sales and Marketing
Extension 134
Licenses:  NC Broker Property, Casualty, Life, Health, Medicare Supplement, & Long Term Care


Landon joined the agency in 2015 as a Sales Producer assisting clients with personal and commercial insurance coverages. He is originally from Western New York and moved to Fayetteville in 2004 to attend Methodist University. Upon graduating from Methodist in 2008, he began work for the university and later earned his MBA from Methodist in 2010. Landon currently holds NC Property & Casualty licenses. He and his wife Emma are active members of Snyder Memorial Baptist Church and have two children Sawyer and Mary Austin.

Hobbies: Golfing, Construction Projects, Video Marketing

Fast Fact: He learned to drive in a right-hand drive Subaru Legacy with his father who delivers mail for the USPS


Joella Johnson

Administrative Assistant

Extension 125

Licenses: NC Property & Casualty

Joella is a native of Fayetteville and graduated from Pine Forest High School. She obtained a marketing degree from Fayetteville Technical Community College. New to the insurance industry as she joined the C&R staff in 2018, she brings 35 years of retail and banking experience.

Hobbies: Reading and movies

Favorite Authors: David Baldacci and Irene Hamon

Fast Fact: She enjoys visiting her sister in Australia

Sales Agent
Extension 132
Licenses:  NC Property, Casualty, Life, Health, Medicare Supplement & Long Term Care


Kyle joined the agency in 2018 as a Sales Producer focusing on personal and commercial lines of insurance.  He is originally from New Mexico but has also lived in Arizona, Connecticut, Hawaii, and Massachusetts.  Kyle graduated from the PGA Golf Management Program at Methodist University in 2009.  He is currently licensed in NC Property & Casualty.  He and his wife Emily are members of Snyder Memorial Baptist Church and have two daughters Reagan and Hadley.

Hobbies:  Golf, Travel, Aviation

Fast Fact:  He has been going to Augusta National every April since 2010 and was able to work The Masters in 2015.

Commercial Account Manager
Extension 131
Licenses:  NC Property & Casualty
Anna earned her NC Property & Casualty licenses after coming to work for us in 2013. She graduated from East Carolina University and previously worked in the banking industry. She works with our Commercial Lines and Bond Clients. Anna and her husband Ryan have one son, Clayton, a German Shepherd, Callie, and are involved members of Snyder Memorial Baptist Church. Anna is a big Boston Red Sox fan and also enjoys going to the movies, traveling with Ryan, spending time at the beach and fishing on the Intracoastal Waterway.

Favorite Team: Boston Red Sox

Hobbies: Movies, Time at the Beach, Fishing

Wendy Bolick

Commercial Account Manager

Extension 127

NC Property & Casualty

Wendy joined the agency in October of 2019.  She previously worked with the agency from 2002 until 2011 as a Commercial Lines Client Service  Representative.  Wendy is a Fayetteville native and graduated from Cape Fear High School.  She has previously worked in utility construction, bookkeeping, tax software tech support and office management.

Wendy and her husband Gregg have two sons, Tyler and Tommy Holden.  She enjoys spending time with her family, spoiling her grand-“furbabies”, Sadie and Twiggy, and spending time at the beach.  Wendy says listening to the ocean is the most relaxing thing in the world.  Her life verse is Isaiah 40:31 “But they who wait for the Lord shall renew their strength; they shall mount up with wings like eagles; they shall run and not be weary; they shall walk and not faint.”

Fast Fact: As a young adult Wendy was a firefighter and an EMT-B.

Hobbies: Movies, reading and word puzzles

Commercial Account Manager
Extension 133
Licenses: NC Property & Casualty Broker
Rhonda joined our team in January 2018. She is a Lumberton native and graduated from UNCP with a degree in biology. Rhonda holds a Property & Casualty license and has worked in the insurance industry for the last 32 years. She holds her CISR designation since 1991 and is currently working on her CIC.

Rhonda loves to garden, paint, travel, and shop and is involved in Tolersville Baptist Church. She loves family time with her 2 sons, Brad and Kevin, and daughter-in-law, Irene.

Fast Fact: Rhonda was the 2003 Ladies Angler winner for the largest ladies fish during the Shallotte Fire Department Flounder Tournament.

Hobbies: Gardening, Painting, Traveling, Shopping

Personal Lines Account Manager
Extension 124
Licenses: NC Property & Casualty
Paulette joined the agency in June of 2019.  She is originally from Washington, DC but has been living in Fayetteville since 2012.  Paulette earned a history degree from Spring Hill College in Mobile, Al and earned a second degree in accounting from the University of Maryland at College Park.

She and her husband Todd have two sons, Thomas and William.  Paulette enjoys cheering her boys while they play soccer and swim for Terry Sanford High School.

Hobbies:  Travel, tennis, photography, and gardening

Personal Lines
Account Manager
Extension 126
Licenses: NC Property, Casualty, Life & Health, Medicare Supplement, and Long Term Care
Jennifer joined the agency in 2020 as a Personal Lines Account Manager. She has been licensed as a NC insurance agent since 2002. She has a masters degree in HR Management from Strayer University.

Jennifer is married to Allen and they have 5 children between them including Jordan, Chase, Dakota, Brett, and Haley.

Hobbies: Painting & Crafts